Please note: A valid email address is required for order confirmation email and tracking number to be received.
Yahoo, AOL and Hotmail spam filters may block our confirmation emails if set too high.
Welcome to Pink Parrot Marketing
Following are a few guidelines to help you with purchases
Operations
How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled 'add to cart', within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the 'add to cart' button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to 'Edit Cart' in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to 'Checkout' in the top menu navigation bar. When the link to 'Checkout' is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to 'Edit Cart' in the top menu navigation bar.
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Order Status
How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout. Please note: A valid email address is required for order confirmation email and tracking number to be received. Yahoo, AOL and Hotmail spam filters may block our confirmation emails if set too high.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the 'Order Tracking' section via the link on the top menu navigation bar.
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My order never arrived
Please contact us via the 'contact us' page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact us via the 'contact us' page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact us via the 'contact us' page.
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Delivery Times
Australian Delivery Times
IN A HURRY - PLEASE ORDER FROM OUR IN STOCK NOW AREA FOR IMMEDIATE DELIVERY
In Stock Now Items - Immediate Delivery: Guaranteed Dispatched within 1-2 working days, via Australia Express Post. If you have ordered items with a delivery time, your order will be shipped once it has been completed (Please note: Delivery is normally approx 1-3 days depending on where you live, however as we use Australia Post as our postal service, we can not guarantee their delivery times)
Please check the Austalia Post next business day Express Post networks
Special Order Items - Usually 3-4 Weeks Delivery: Your order will be processed as soon as possible. All orders must be placed with our suppliers and will be approximately 3-4 weeks delivery. When your items arrive from our suppliers, your completed order will be sent out immediately by express post. You will then be notified by email that your order has been shipped to you with your tracking number.
These are estimated times only, if there are delays with our suppliers we will notify you of the changes.
Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our web site. You will be notified immediately if this happens so you can make changes to your order before it is processed.
International Delivery Times - Standard Airmail Post
In Stock Now Items - Immediate Delivery: Guaranteed Dispatched within 1-2 days for these items. You will receive your order within 7-10 working days. If you have ordered items with a delivery time, your order will be shipped once it has been completed.
Special Order Items - Usually 4-5 Weeks Delivery: Your order will be processed as soon as possible. All orders must be placed with our suppliers and will be approximately 4-5 weeks delivery. When your items arrive from our suppliers, your completed order will be sent out immediately by standard post. You will then be notified by email that your order has been shipped to you.
These are estimated times only, if there are delays with our suppliers we will notify you of the changes.
Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our web site. You will be notified immediately if this happens so you can make changes to your order before it is processed.
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My Account
How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the 'Members' box, there is a link called 'Forgotten your password? Click here.' This is where you can have your password emailed directly emailed to you.
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Shipping and Payment Options
Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called 'calculate shipping'. Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
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Postage Costs
Australia - Within Australia, Pink Parrot Marketing uses Express Post for our shipping - it is a cost effective, convenient and prompt method of delivery within Australia. All parcels can be tracked through Australia Post http://auspost.com.au/track/ tracking system.
FREE EXPRESS POSTAGE AUSTRALIA WIDE for orders over $100.00 - Postage charges apply for orders up to $100.00 = $12.95
POSTAGE CHARGES APPLY FOR ANY RETURNS OR EXCHANGES
Pink Parrot Marketing will not accept responsibility for losses in the Australia Post system, if your shipment is not received within 7 days of our Shipment Advice email, please let us know immediately and we will attempt to assist you in locating the shipment. Shipments are not insured unless you specifically request - insurance costs are charged at cost to you.
International Delivery - Standard Airmail Post:
Deliveries to overseas destinations can only be made to billing addresses.
- Standard Airmail Post New Zealand $14.95-$24.95 up
- Standard Airmail Post USA/UK/Others $29.95-$39.95 up
International Express Courier - Quotes may be requested for urgent delivery outside Australia, charged at the schedule rate detailed on the order page for postage and handling depending on destination.
International Customs and Duties: All foreign customs, import duties and any taxes or imposts are the responsibility of the purchaser. Pink Parrot Marketing will not pre-pay these charges. Pink Parrot Marketing will not accept responsibility for losses in the Australia Post or foreign postal systems, if your shipment is not received within 10 days of our Shipment Advice email, please let us know immediately and we will attempt to assist you in locating the shipment. Shipments are not insured unless you specifically request - insurance costs are charged at cost to you.
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Payments Options
What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.
Credit Card Payments: Pink Parrot Marketing has a fully secure online purchasing facility. It is as simple as selecting which payment options you choose and clicking on the appropriate option. To send sensitive payment details across the Internet we use a secure server which protects credit card details.
- Please note that all customer details are treated with the upmost discretion and our mail order list will not be provided to anyone else.
- Your credit card is only processed in our office where details are secure.
- We accept Visa, MasterCard and Amex. Your credit card statement will reflect charges as Pink Parrot Marketing
- Credit cards are processed before orders are accepted, to confirm payment has been made. Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
Due to credit card fraud problems. Credit card fraud can not and will not be tolerated. It undermines the entire growth of the Internet and computer companies worldwide. Pink Parrot Marketing will actively and aggressively fight all forms of credit card fraud.
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International Credit Card Payments: All international orders from countries other than Australia and New Zealand, must be accompanied by further credit card validation - we will contact you after your order is placed regarding this issue
Please note that we reserve the right to refuse payments under certain circumstances, and may at times request an alternative payment method to a credit card payment. If there is any problem with your credit card we'll let you know.
Money Orders and Cheques: Click on 'Send a Cheque Option' when choosing payment and print out your Invoice.
- Fax or Post the order with your payment.
- We accept Cheques, Bank Cheque and Money Orders (from Australia Post)
- Please allow 5 working day bank clearance for cheques
- You will be emailed our Payment Help Information, please confirm payment details within 7 days to avoid cancellation
Fax: Australia (07) 5575 7687 You may choose to print out your order and fax to us.
Post: Pink Parrot Marketing
P O BOX 5198
Q Supercentre, Mermaid Waters
QLD 4218
Australia.
Bank Transfers/Deposits: Our account details are as follows (Australian Orders Only)
Pink Parrot Marketing
Commonwealth Bank
BSB 064445
Account 10299142
Please make your payment immediately and include your order number, shown on your email confirmation. Failure to make payment within 7 days may result in cancellation of order.
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Guarantees
Prices
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged. Exceptions: If human error in data imput accurs, you would be notified of any changes before being charged.
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Privacy Policy
This privacy statement is created to show our commitment to your privacy.
Our site uses an online shopping cart order form that collects contact information (name, address, email address, credit card information) with the purpose of processing and shipping your orders.
Any information provided by the customers of Pink Parrot Marketing is strictly confidential. We do not sell or market email addresses, credit card information, and any other personal information of our visitors and customers to other companies.
Our site uses cookies to maintain shopping cart information and to monitor the effectiveness of our marketing efforts. Our site also collects IP addresses for the purpose of tracking fraudulent credit card transactions.
To protect our customer's privacy and all credit card transactions are billed under our company name 'Pink Parrot Marketing'. All orders are shipped via Australia Post.
Unless specified otherwise we may periodically contact our customers via email with special offers and send other email notifications.
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Shop Guarantee: We take pride in our service and our aim is to provide an enjoyable time shopping on our website. If for any reason you are dissatisfied, please contact us.
Item is Different: Items may change due to our suppliers change in materials or manufacturers. These changes are beyond our control as we are not always notified of these changes. We do however update our websites as soon as we become aware of the changes. We only deal with the Genuine suppliers, our products are not cheap imitations. We apoligise for any inconveniece caused if items may be slightly different.
Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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Pricing and Billing
I have a question on my charges.
Please contact us via the 'contact us' page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact the site owner via the 'contact us' page to have one sent directly to you.
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When will my credit card be charged?
Credit cards are processed before orders are accepted, to confirm payment has been made. Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
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Exchange Policy
Exchange Policy – please read our exchange terms carefully
Exchange Terms & Conditions - we do not exchange for "change of mind"
By returning items you are agreeing to these terms below
- Notification of all returns must be made to our admin department within 5 days, via email or phone to receive an exchange notification number. You will need to use this number in any correspondence about your exchange.
- Returns must be within 5 days via express post no claims are accepted after this time – if you delay posting your parcel it will be returned to you unopened
- Labels must be still attached to item and it is returned in original undamaged packaging.
- Garments have not been worn, soiled or damaged in any way. Please fold garment neatly and flat. We will examine the articles returned before any exchanges will be accepted.
- The items must not have been changed or altered in any way
- All postage costs will be paid for, on exchanges & returns, these are the responsibility of the purchaser. Any free postage offers from us may be charged
- Stockings & Pantyhose cannot be exchanged
- Returns/cancellations may be charged a 10%-20% Admin/Restocking fee - at the discretion of our admin personnel
To Process Your Exchange
- Contact us first to notify us of the exchange, you will receive an exchange notification number
- Place an order on our website for the new items you wish to exchange for and select "Exchanges" as the payment method. This will reserve the item for you
- Post back your exchange items to Pink Parrot Marketing, PO Box 5198, Q Supercentre, Mermaid Waters QLD 4218 & include your exchange notification number
- You will be notified later of any payments/adjustments & postage to be charged.
- Discount Vouchers cannot be used for exchanges
Faulty Item Claims - All faulty item claims will be returned to our suppliers/manufacturers to be checked for manufactures fault or wearer fault, before we can process the repair or replacement
Buyers Guide
How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I contact you?
Phone our Online Shopping Office: Australia (07) 5575 7685 International 61 75575 7685
Business Hours: 9am-5pm QLD Time, Monday - Friday (excluding public holidays)
Office: Unit 3/38-40 Township Drive, West Burleigh, Queensland
We do not have a showroom or shop (there is no pick up available) - sales are only available through our website or by phone orders
Mail: Pink Parrot Marketing, P O BOX 5198, Q Supercentre, Mermaid Waters, QLD 4218, Australia
Email: You can contact the owners of this shopping cart via the 'contact us' page located in the storefront.
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Thank you for shopping with us
Pink Parrot Marketing Team